I've had a TERRIBLE time with Cingular customer support. I am now looking at other mobile carriers to see to which service I can switch.
I'm not the only one to have these terrible experiences with SBC, AT&T, and Cingular. See Business Week's The Tech Beat article on his problems with SBC service for DSL.
I'll write more here tomorrow about my Cingular problems.
-- DaveAngulo - 15 Aug 2006